The following table summarizes the supportassist capabilities for systems running windows 10 in s mode with an active basic, premium support, prosupport, prosupport plus, and premium support plus service plans. Support services for business where it professionals can find dells support services for servers, storage, networking, pcs and tablets including the prosupport. Dellcertified and dellbranded memory purchased separately from a. The dell prosupport service description outlines the scope of service, requisite service steps, optional services and other important terms and conditions relevant to your purchase of services from dell.
Your quote, order form or other mutuallyagreed upon form of invoice or order. Prosupport one for data center is designed specifically for joint dell emc data center customers and combines the best of both dell and emc support capabilities into a unified, bestinclass service experience that includes. I dont even need to talk to a person and i can speed up process a lot if im fixing so many laptops. Dell emc1 is pleased to provide prosupport plus for enterprise the services or support services in accordance with this.
Read white paper about dellemcs predictive capabilities. So how dell can effectively and cost effectively deliver such a service, as it is now doing with prosupport plus, is wellworth considering. Dell prosupport shift resources from maintenance to momentum efficient and flexible resolution. Reading through some other threads, it seems like pro support is way better than. Supportassist enterprise can also monitor dell emc devices that do not have a prosupport or prosupport plus service entitlement. Supportassist automatically detects and proactively alerts dell to. Dell introduces prosupport plus for pcs and tablets pundit. The following chart lists the service features of prosupport plus for enterprise provided under dell emcs warranty andor maintenance terms. Dell prosupport plus for pcs and tablets in addition to time, we also measured the number of steps required to resolve our hard drive failure. As a certified prosupport tech, i can dispatch parts myself. Your organization can choose to back dell emc poweredge servers with optional prosupport plus service and proactive, datadriven supportassist technology. Also jagdeep singh has two posts on dell techcenter read more. I received a call from a dell representative in round rock, texas a few hours later informing me that dell had noticed a problem and a replacement part had been.
Prosupport vs prosupport plus dell hardware spiceworks. Anyone have thoughts on dell prosupport vs prosupport plus. Dell has you covered with a higher level of support for your monitor. Prosupport, prosupport plus, prosupport flex for data center, and prosupport one for data center service entitlements. Of course, if you do have problems at all with the service at any point, please reach out to the dell green guys on spiceworks and well do everything. Prosupport enterprise suite dell emc prosupport plus for enterprise optimize your critical systems and free up staff. Whats the difference between prosupport and regular. Email download pdf 605k view the full article as a pdf the dell prosupport plus for pcs and tablets service description outlines the scope of service, requisite service steps, optional services and other important terms and conditions relevant to your purchase. Prosupport is the primary reason we purchase dell product and continue to tell other vendors we wont switch to their hardware. Prosupport plus is enterpriseclass support that is designed to proactively improve the performance and stability of your critical systems through environmental intelligence and the right expertise for your organization.
Accelerated response with same day8hour parts andor labor onsite support plus selfidentify. Prosupport plus and prosupport flex for data center customers receive predictive notifications and personalized recommendations based on the analysis of support trends and best practices across our customer base. I dont have any prosupport plus contracts but ive had to use prosupport before. The dell emc prosupport plus for enterprise service description outlines the scope of service, requisite service steps, optional services and other important terms and conditions relevant to your purchase of services from dell. Dell emcs prosupport suite for pcs offers that level of service. Prosupport plus with supportassist for servers principled. Basic hardware service hardware repair and replacement during local business hours. Now you can upgrade your support plan to dell prosupport for up to 5 years. When a hardware issue is detected on such devices, an email notification is sent to. Priority access to senior prosupport plus engineers for faster issue diagnosis and resolution.
Get free shipping on your qualifying orders of 3 year dell prosupport plus. Dell prosupport plus with supportassist warns you about. Prosupport plus is enterpriseclass support that is designed to proactively improve the performance and stability of your critical systems through environmental intelligence and. Dell prosupport plus with supportassist significantly reduced time to resolve a failed hard drive. Personalized, preventive recommendations based on analysis of support trends and best practices from across the dell emc customer base to reduce support issues and improve performance. Dell emc equipment which is identified on the dell emc product warranty and maintenance table andor on your order form as. View the full article as a pdf the dell emc prosupport plus for enterprise service description outlines the scope of service, requisite service steps, optional services and other important terms and conditions relevant to your purchase of services from dell. The primary capabilities of supportassist enterprise are available only for devices with an active prosupport, prosupport plus, prosupport flex for data center, or prosupport one for data center service entitlement. Dell february 2017 order from dell or from our partners. Dell prosupport tech support including priority call routing. Your series 8 perc controller battery comes with a 3year limited hardware warranty, which. Projector lamps carry a 1 year limited hardware warranty. Theyve always been very quick to dispatch partswarranty technician.
View the full article as a pdf the dell emc prosupport for enterprise service description outlines the scope of service, requisite service steps, optional services and other important terms and conditions relevant to your purchase of services from dell. Prosupport one for data center combining the best of dell. Created in response to todays changing data centers and complex environments, prosupport plus combines expertise, technology and analytics so you can adopt complex technologies with confidence. View the full article as a pdf prosupport plus is the most complete support service, it combines priority access to expert support, accidental damage repair, and proactive monitoring for automatic issue prevention and resolution. Prosupport explodes this traditional devicecentric support services model by focusing on customer roles and applying consistent operational processes across all device types and the software running on those devices. Pulling there support back from overseas as an addon has been one of the best things dell has done.
Using proprietary supportassist2 technology, the prosupport suite provides predictive alerts to. Dell emc prosupport plus for enterprise v4 january 28, 2020 prosupport plus for enterprise introduction dell emc1 is pleased to provide prosupport plus for enterprise the services or support services in accordance with this service description service description. Prosupport plus is a new service that is part of the dell prosupport enterprise suite that we unveiled on april 24. Dell prosupport plus with supportassist warns you about hardware issues so you can fix them before they cause downtime april 2019 dell prosupport plus with supportassist warns you about hardware issues so you can fix them before they cause downtime dell laptops alerted us to a failing hard drivehp and lenovo laptops did not youre driving. Dells prosupport plus for pcs and tablets rests on three pillars, two of them fairly common and one less so. Nov 04, 2010 prosupport dell s premium support package. Three suggestions from ideastorm members beefman, hipowerone, and xaerts were singled out for helping initiate internal discussions on how to best enhance our service offerings for business customers of all sizes. Choose the speed of response best suited for your users. Dell introduces prosupport plus for pcs and tablets pund. Dell prosupport plus availability and terms vary by region. Dell emc prosupport plus for enterprise v4 january 28, 2020 prosupport plus for enterprise introduction dell emc 1 is pleased to provide prosupport plus for enterprise the services or support services in accordance with this service description service description.
In our testing, dell prosupport plus with supportassist was the only support package to detect an impending hard drive failure and alert us. Dell will provide full contractual support for the storage solution under an active prosupport or copilot support contract, assuming that all components in the storage solution are also under contracted support with their respective manufacturers and that documented, recommended design. Prosupport plus for enterprise is available to support and maintain. Looking at the comparison chart, it looks like the only applicable difference to most smb customers would be accidental damage, which for servers is going to amount to power surges. Feb 22, 2009 it looks like you get more dedicated service with prosupport. Mar 27, 2018 prosupport plus is the most complete support service, it combines priority access to expert support, accidental damage repair, and proactive monitoring for automatic issue prevention and resolution. Service offerings, such as dell prosupport, dell prosupport plus and dell prosupport flex services, may be available to provide longer service periods for an additional fee. Next business day onsite parts andor labor dispatch standard with dell prosupport. With prosupport, you get 24x7 support for set up help, multimonitor configuration and troubleshooting issues, plus advanced exchange service.
Whether you have dell hardware or mixed vendors, protect your investments with our simple yet flexible approach. Recently there has been a lot of conversation about dell global services listening, especially when it comes to our newest initiative, prosupport. Dell prosupport premium hardware and software support available around the clock, 24x7x365. Prosupport plus is the most complete support service, it combines priority access to expert support, accidental damage repair, and proactive monitoring for. We have become accustomed to the level of service provided by dell and we no longer consider other vendors when we want to rollout a new solution. Reading through some other threads, it seems like pro support is way better than the basic support warranty the desktop comes with.
Uk dell reseller here, i always get my xps line with the premium support, though im sure we all route to the same end point in india we always get what seems to be great support with prosupport vs basic 3yr nbd on say our latitude laptops, i try measure them the same as our server support. Whats the difference between prosupport and regular support. As figure 2 shows, dell prosupport plus with supportassist required the fewest number of steps. Add prosupport plus, dells most complete support service for pcs and tablets. Theres a massive advantage in having a technical account manager tam to work with. Prosupport plus is enterpriseclass support that is designed to proactively improve the performance and stability of your critical systems through environmental. Dell prosupport plus with supportassist required only 8 steps to resolve a hard drive failure. Our tam understands that we cant afford downtime and works proactively within dell on our behalf. Supportassist enterprise capabilities available for a device vary depending on the dell service entitlement of the device. It looks like you get more dedicated service with prosupport. Dell prosupport vs prosupport plus im going to get several dell optiplex 3050s. Prosupport plus for pcs is the only complete support service that combines priority access to expert support, accidental damage repair, and the ability to predict and fix issues. Dell is pleased to provide dell prosupport plus for pcs and tablets the services in accordance with this. Dell emc prosupport one for data center get tailored, personalized support designed for large, centrally managed data centers, including an assigned technology service manager as well as flexible parts and labor options.
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